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Patient and Family Advisory Council

Better Care Together - Your voice can make a difference for patients.

Who We Are

Our Patient and Family Advisory Council (PFAC) at Marshfield Clinic Health System is based on the idea that our providers and health care teams are only able to provide the best health care possible by listening to feedback and opinions of the patients and families we serve.

Our PFAC is made up of volunteer patient and family partners who are recent patients themselves — or loved ones who were part of a patient’s care team. Their first-hand experience gives them invaluable insight and a unique perspective on opportunities that exist within our health system to better serve you.

Mom, Baby, Dad, Doctor, smiling

Patients and their families are able to offer valuable feedback about the care they receive. Get involved as a patient or family partner and let your voice be heard.

What we do

Our patient and family partners help the Health System to improve how our providers and health care teams interact with each person who comes through our doors. From how our patient rooms and facilities are designed to how our educational handouts are created, the focus is on putting patients and families first.

When attending a PFAC meeting, our patient and family partners help in many ways. They may be asked to share their health care journey with doctors and identify areas of improvement that can help ensure our patients have a voice in key decisions.

Our Accomplishments

Our providers and health care teams have been able to take these actions because of insight from the PFC:

  • Develop a hospital comfort and hospitality guide in Eau Claire.
  • Identify ways that caregivers and patients build trust
  • Provide input into My Marshfield Clinic
  • Discuss the value of patient comments on the MCHS website

How to Join

Our providers and health care teams invite you to be a part of our Patient and Family Advisory Council.

We meet approximately four to six times per year for 90 minutes at either the Eau Claire, Marshfield or Rice Lake campuses. Our PFAC includes representatives from system leaders, providers and staff. As a partner, you will serve a two-year term.

To sign up, fill out the application form below. You will be contacted by a Patient Experience team member who will share more about this opportunity and ask a few questions to get to know you better.

If you want additional information, please reach out to our team via email at
patientpartners@marshfieldclinic.org.

Other opportunities to provide your feedback

In addition to the PFAC, we value patient feedback in a variety of other ways and on many different topics. If you are willing to be contacted for other feedback opportunities, please complete the form using the link below.
Learn more about our Customer Feedback Panel